VIP Card:
The card holder is entitled to receive a preferred room rate equal to 92% of them published room rate. Reward points (RP) will be accumulated based on all the consumptions. RP can be used to exchange for a variety of merchandise published and updated in our website.
VIP will expire if no activities for a period of two years.
Golden VIP Card:
Golden VIP card holders will receive a 12% discount on the original price of any room they stay in and also receive all of the benefits of a VIP card. Golden VIP card holders will accumulate points equal to 1.5 times their total expenditures. The member's account will be cancelled if the member has not stayed at a GreenTree Inn or purchased any GreenTree products in two consecutive years.
Platinum VIP Card:
Platinum VIP card holders will receive a 15% discount on the original price of any room they stay in and also receive all of the benefits of a Golden VIP card. Platinum VIP card holders will accumulate points equal to 3 times their total expenditure. The member's account will be cancelled if the member has not stayed at a GreenTree Inn or purchased any GreenTree products in two consecutive years.
Digital Membership Card:
Digital Membership card holders will receive a 5% discount on the original price of any room they stay in and will gain points only when they check-in.Period of Validity: The member's account will be cancelled if the member has not stayed at a GreenTree Inn or purchased any GreenTree products in two consecutive years.
VIP Cards
1) Guests can pay 30 Yuan for a VIP card when checking in at the reception desk. They will immediately receive an 8%discount on the original price of the room they are staying in, as well as 498 points.
2) Digital Membership card holders can upgrade their card to VIP cards when they accumulate 698 points. You can upgrade your card either at the reception desk of any chain inn or through the GreenTree service line at 4006-998-998 (for cell phones) or 8008-998-998（free for fixed line telephone in China）. The original membership number will remain the same, but the corresponding points will be removed. Members who do this will receive an 8% discount on their next stay.
Golden VIP Cards
Guests can buy a Golden VIP card for 198 Yuan when checking in at the reception desk. They will immediately receive an 8% discount on the original price of the room they are staying in, as well as 998 points.
VIP card holders and Digital Membership card holders can upgrade their cards to Golden VIP cards when they accumulate 1998 points. You can upgrade your card either at the reception desk of any chain inn or through the GreenTree service line at 4006-998-998 (for cell phones) or 8008-998-998（free for fixed line telephone in China）. The original membership number will remain the same, but the corresponding points will be removed. Members who do this will receive a 12% discount on their next stay.
Platinum VIP Cards
Guests can buy a Platinum VIP card for 398 Yuan when checking in at the reception desk. They will immediately receive a 15% discount on the original price of the room they are staying in, as well as 1498 points
Golden VIP card holders, VIP card holders and Digital Membership card holders can upgrade their cards to Platinum VIP cards when they accumulate 4998 points. You can upgrade your card either at the reception desk of any chain inn or through the GreenTree service line at 4006-998-998 (for cell phones) or 8008-998-998（free for fixed line telephone in China）. The original membership number will remain the same, but the corresponding points will be removed. Members who do this will receive a 15% discount on their next stay.
Digital Membership Cards
You can apply for a Digital Membership card at the reception desk in any chain inn.
You can go to the company website at www.998.com and fill out the information requested on the left side of the home page. Once you successfully submit this form, you will be a member of the GreenTree Inns Hotel Management Group website.
You can dial 4006-998-998 (for cell phones) or 8008-998-998 (free for fixed line telephones in China) to apply for a Digital Membership card.
List of Benefits Available Only to Members
| Service Items |
Digital Card |
VIP Card |
Golden VIP Card |
Platinum VIP Card |
| preferential room price |
5%off |
8%off |
12%off |
15%off |
| points and gifts for you once you have the card |
￥100 gift |
498pionts＋￥150gift |
998pionts＋￥150gift |
1498points＋￥150 gift |
| Point Accumulation |
100% |
100% |
150% |
200% |
| Point Accumulation for online booking |
100% |
100％＋50％ |
150％＋50％ |
200％＋50％ |
| Preferential price for dining (except for seafood and drink) |
no |
8%off |
12%off |
15%off |
| Electronic Monthly |
YES |
YES |
YES |
YES |
| Prior booking |
YES |
YES |
YES |
YES |
| Check out delay |
1 hour delay |
1 hour delay |
2 hours delay |
2 hours delay |
| Delayed Check-In Time |
18:00 |
18:00 |
19:00 |
20:00 |
| Free copies or printing |
no |
no |
no |
10pieces（A4） |
| Periodic promotion for members |
yes |
yes |
yes |
yes |
| Gain points by complaints |
yes |
yes |
yes |
yes |
| Receive red envelope if you check-in on your birthday |
no |
|
|
|
| Preferential price and discount of brand coalition |
no |
yes |
yes |
yes |
How to Make Reservations
1) You can make reservations online at www.998.com.
2) You can dial: 4006-998-998 (for cell phones in China), 8008-998-998 (free for fixed telephones in China), or +86-213-617-4888 (for international users).
Free Dial
Reserve through 4006-998-998 (for cell phones in China), 8008-998-998 (free for fixed telephone in China), or 021-3617-4888. Tell the representative your membership card number, your name and your identification card number or cell phone number.
Members who reserve room through the Central Reservation System or the GreenTree website in advance will gain points as a reward.
If you register through the Central Reservation System or the GreenTree website between 24 hours and 72 hours in advance, you will receive a one-time reward of 50 points.
If you register through the Central Reservation System or the GreenTree website more than 72 hours in advance, you will receive a one-time reward of 100 points.
Check-In Time
If you are a Digital Membership card holder or a VIP card holder, you must check in by 6:00 PM on the first day of your reservation.
If you are a Golden VIP card holder, you must check in by 7:00 PM on the first day of your reservation.
If you are a Platinum VIP card holder, you must check in by 8:00 PM on the first day of your reservation.
Member Check-In
To receive your membership price and gain points, you must tell the receptionist your card number and show valid identification when you check in.
Member without card, but who can tell the member No., name and valid document can also have the preferential price and gain the points.
Everyone checking in should have a valid form of identification.
According to International Practice, the earliest time guests can check in is 2:00 PM. If a member wants to check in earlier, they should contact the hotel they are staying at, and the branch will be able to make arrangements based on the situation. However, members will not be able to check in before 6:00 AM, and will be charged for an extra night if they do so.
Member’s check-out and check-out delay
Member should return the room card when checking out. We will finish the check-out process after checking the room.
Card holders can have a 1 hour delay (e.g. from 12:00 noon to 1:00 PM or from 6:00 PM to 7:00 PM); Gold and Platinum Card holders can have a 2 hour delay (e.g. from 12:00 noon to 1:00 PM or from 6:00 PM to 8:00 PM). If a member doesn’t check out before the limited time but still before 6:00 PM, they will be charged half of a day extra; but if the member checks out after 6:00 PM, they will be charged one full day extra.
Members must tell the reception desk in advance if they want to delay their check-out time.
How to Cancel Your Reservation
Website: Log-in on the GreenTree website (www.998.com) to cancel the reservation.
Service hot line: Dial 8008-998-998 (free for fixed telephone in China) or 4006-998-998 (for cell phones in China) to modify and cancel the reservation
Receive red envelope if you check-in on your birthday
If members check in at any branch on their birthday, they will receive a red envelope with 50 Yuan inside.
Preferential price and discount of brand coalition
Members of GreenTree Inns Hotel Group who check in at any branch can enjoy the preferential price and discount of brand coalition. More details are available at the reception desk.
Both complaints and suggestions will gain members points as a reward.
You can make complaints or suggestions by filling out the Guest Satisfaction Survey at the reception desk of the hotel.
You can also make complaints or suggestions by logging in at www.998.com. Find the “online service” column (Representatives will be available from 9:00 AM to 6:00 PM) or email to cs@998.com directly.
You can also make complaints or suggestions by dialing the free line 800-820-1-998 or the direct line at 021-3617-4889.
Point Inquiries
Log on to www.998.com for online point inquiries
Members can also use their card number, name, identification number or cell phone number for point inquiries using the GreenTree free service line at 800-820-1-998 or the direct line at 021-3617-4889.
Membership Card Expiration
GreenTree reserves the right to cancel membership accounts if members have not stayed in a GreenTree Hotel in two consecutive years.
Frequently Asked Questions: Checking In
How many membership classes does GreenTree offer?
GreenTree offers four classes of membership. They are: VIP, Golden VIP, and Platinum VIP and GreenTree Group Digital (which includes registration online and by phone).
How can I become a member of GreenTree?
There are two ways to apply for membership with GreenTree. One way is to dial 4006-998-998 or 8008-998-998（free for fixed line telephone in China）and request membership. Next, log in to the company website at www.998.com and fill out the relevant information on the left side of the home page. You will be a member of the distinguished GreenTree Inns Hotel Management Group after you successfully submit it.
The second way to become a member is to purchase a card at the reception desk of your hotel.
Why should members register their cell phone numbers, identification card numbers and email addresses?
Members should register their cell phone numbers, identification card numbers and email addresses for gift notifications and identification purposes when making point inquiries.
Would I incur annual charges?
No. You will maintain membership as long as you check in at least once every two years. There is a one-time fee when you purchase your membership card.
How can I access their original code number?
You can get access your original code number through email and cell phones.
What can I do after logging into the member page of GreenTree website?
1.You can change your original code number.
2.You can register your personal information, including your contact information. GreenTree will use this information to notify you about lotteries, promotions and gifts we can send you by mail. If we do not have your current contact information, we will not be able to notify you about these promotions.
3.You can set up a safety question and answer to keep your membership question safe in the event that you forget your password.
4.You can update your information.
What can I access when logged into the personal information page of the website?
You can check your reservation and check-in records, the amount of points in your account, the gifts you can exchange your points for and your personal information.
Frequently Asked Questions: Reservations
Can I reserve hours-rented room or long time room?
Of course. Dial 4006-998-998 for more information
Does the room expenditure in GreenTree include service
Yes, it includes. You don’t need to pay any for service.
If I check in too early or check out too late, will I be charged more?
According to international practice, check-in time is 2:00 PM and check-out time is 12:00 noon. If you check in earlier or check out later, you will be charged more, but digital and VIP card holders can delay their check-out time (Digital and VIP Card holder can delay check-out time to 1:00 PM; Golden and Platinum Card holder can delay check out time to 2:00 PM). If you want to check in before noon or check out later than 2:00 PM, please ask the reception desk to confirm whether or not you will be charged, or you can dial 4006-998-998 (for cell phone user in China), or 8008-998-998 (for fixed telephone user) for more information.
Can I use my friend’s card to book a room? Can I enjoy membership treatment? How would I check in at the reception desk?
Of course, if you are together. You can use your membership card for discounts on up to three rooms; however, the other rooms will not gain points or enjoy other services that are exclusively for members (e.g. receive reservation priority, check-out delay and so on). Please dial the service center at 4006-998-998 and the reception desk to reserve the rooms and then tell your membership identity and the actual guest’s name and cell phone number. The guest can then show the reception desk a valid document to check in at the same time without the membership card.
Can my membership card reserve several rooms? Can all the rooms gain points and receive membership treatment?
Your membership card can reserve at most three rooms each day. However, our membership cards can be only used by one person, so only one room can gain points and enjoy membership treatment. The other rooms cannot be treated as member (e.g. receive reservation priority, delay check-out and so on). Members will be awarded points based on the cheapest room on the first night. Likewise, if you reserve three rooms but never check-in, without canceling in advance, the system will deduct points according to the cheapest room on the first night.
What can I do if my reservation does not show up when I check my reservations?
If you have already reserved and confirmed the reservation through 4006-998-998（for the cell phone user in China）or 8008-998-998（for fixed telephone in China）, please check the guest’s name, room and check-in date. If there is no corresponding reservation, please contact service center of GreenTree Group at the numbers listed above.
Can I cancel or amend my reservation if my journey changes?
Yes. If you reserve at service center of GreenTree Inn through 4006-998-998（for the cell phone user in China）and 8008-998-998（for fixed telephone in China）, please dial back to the center to cancel or amend. If you reserve in the reception desk, please dial to the reception desk. If you reserve but not come to stay, we will deduct one night points according to the room you have reserved.
Frequently Asked Questions: Membership Cards
Can one person hold more than two member cards?
One person can only hold one card, because your name corresponds to your card. You can’t hold several cards, as it will effect the membership point accumulation.
Can I return the card after buying it?
No. The GreenTree membership card is a symbol of identity, and can be used immediately after buying it. No returns will be accepted.
Can I send my card to my relatives and friends?
No. The GreenTree membership card is a symbol of identity, so you can’t send it to others. You can tell them to register on www.998.com to be a member to enjoy the preferential policy.
Will the card expire?
As long as you use your card at least once every two years, it is lifetime membership. If you haven’t stayed at a GreenTree Hotel in two consecutive years, GreenTree will assume that you have given up your membership.
Should I show my GreenTree Group member card when registering at the reception desk?
Yes, please show the reception desk your member card when you first check in. You can also tell the receptionist your cell phone number and identification card number to enjoy preferential prices and other services only for members.
Frequently Asked Questions: Points Accumulation
How do points accumulate?
The total number of points a member accumulates is equal to the total amount the member spends on their room multiplied by the corresponding points coefficient. Your points will be added to your account within three business days. The coefficient is 1.0 for VIP and Digital Group members; 1.5 for VIP members who make reservations online and Golden VIP members; 2.0 for Golden VIP members who make reservations online and Platinum VIP members; and 2.5 for Platinum VIP members who make reservations online. Points accumulation is based solely on your lodging reservations (unit price for the room member check in multiplies actual stay days); other expenditures will not gain you points.
Do points have an expiration date?
No, but every membership card has a two-year validity period, and members will lose their points if their card expires. E.g. if you get the membership card in January 1, 2009, and gain the opening points, but don’t use your membership until January 1, 2011, then you will lose your initial points and membership.
Can other expenditures at GreenTree Inns gain points?
No. Point accumulation is based solely on the lodging expenditures; other expenditures, including dining, laundry and conference rooms will not gain members points.
I am the member of GreenTree Group, will I gain points if I use my card to reserve rooms for my family and friends?
No. If reservations are made for anyone besides the card holder, no points will be rewarded. Although you can reserve up to three rooms each night using your membership discount, you will only receive points for one room. You can tell your family and friends to register on www.998.com to be a member and enjoy preferential policies and accumulate points.
Can I transfer my points to a friend’s card?
No. The purpose of a GreenTree membership card is to provide discounts for only the cardholder, so your points can’t be transferred or combined.
I have stayed in the inn. Why I don’t gain my points?
After you check-out using your membership, the GreenTree Group will check the details of your stay. If there are no problems, your account will receive your points within three business days. If you have any problems with points accumulation, call the service center at 4006-998-998（for cell phone user in China）or 8008-998-998（for fixed telephone user in China）. We will give you a detailed explanation within three working days. If there are any points missing, we will add the points back.
How do points accumulate if I delay my stay, leave earlier, or change room style temporarily?
If your plans have changed and you would like to leave later or earlier than planned or temporarily change your room type, you will gain points according to the room you actually stayed in.
Will I gain points if I stay in a room rented by the hour at GreenTree Inns?
Yes. Every member can stay at GreenTree and gain points, but not at the preferential price; discounts and other services are exclusively for members.
I bought a card after staying at GreenTree before. Can I add my former points in?
No. The point rewards are only for members, so you can enjoy members’ treatments and gain points only after you become a member of the GreenTree Group.